If there’s an audiobook you mistakenly purchased or ended up not liking, you can return it or exchange it for another book. Here’s how:
Access your profile on Audible’s webpage using your Amazon sign-in credentials.
Place your cursor over your account name, which you’ll see at the top of the screen.
Click on Account Details. If asked, sign into your account again.
Under the “Your Account” header on the left, select Purchase History.
Search for the audiobook you want to return. Then, click on the “Return this title” button next to the book.
Click on the reason why you’re giving the book back.
Select the “Return” button you see on the bottom right potion of the pane. A message saying that the return was successful will appear on your screen.
Audible will then automatically grant you a refund for the book you returned. If you originally paid for the book via credit card, the refund will reflect on your account after seven to 10 working days. Also, if you’re returning multiple books, you won’t get the refund for all of them in one go; they’ll be added to your account balance individually. Note as well that you can only return or exchange a book within 12 months of purchasing it.
How to Cancel Your Audible Membership
Once you’ve used up all of your membership credits and settled all of your returns or exchanges, you can then cancel your Audible membership. Keep in mind that it’s best to do this before the current billing cycle ends. That way, you won’t get charged for the next one.
Follow the steps below if you’re already sure about having to cancel Audible. Note that you can’t do so on the Audible app, so you’ll have to use a web browser either on PC or on your phone or tablet.
Access your profile on the Audible website via your Amazon credentials.
Mouse over the name of your profile or account. If you’re on mobile, you can simply tap the arrow icon adjacent to the account name.
Go for the option labeled Account Details to view your Audible membership information.
Under the “Your Membership” box, click on the “Cancel membership” option.
Photo from Audible
If asked, sign into your Audible account again.
Select the “No thanks, continue canceling” option to confirm your action.
Choose your reason for canceling your membership. After that, click on the “Cancel Membership” button.
Audible will most likely offer you alternatives to canceling your account. For instance, they might suggest switching plans or contacting Customer Care to sort out issues you might be having with Audible. If you’re not interested in any of these alternatives, select the “Cancel Anyway” button.
Log in to your profile once more if prompted.
And that’s it! You’ve successfully canceled your Audible membership. You’ll then receive an email confirming the cancellation.
FAQs
Below, we answer the most frequently asked questions about Audible membership cancellations:
Will I get a refund after I cancel my Audible subscription?
After you cancel your Audible membership, you unfortunately won’t get a refund for any Audible product or service you’ve already paid for. You also lose access to special deals and discounts.
Will I lose my books if I cancel Audible?
Any book you’ve purchased on Audible (whether using membership credits, coupons, or your credit card) are yours forever and unconditionally. So, even if you end up canceling your Audible membership, they’ll still be in your library — unless, of course, you delete or return them. Plus, you’ll still be able to download any book you’ve purchased and listen to them any time and as often as you like.
Also, you can still purchase audiobooks even after you’ve canceled your Audible membership. However, you’ll lose access to special deals and discounts, and individual Audible books can cost up to 70% more.
Do I keep my Audible credits after canceling my membership?
As we mentioned, you lose all the credits you’ve earned through your Audible membership upon cancellation. In addition, take note that you can’t transfer any unused Audible credits to another account. So, before you cancel your Audible membership, it’s best to redeem any unused credits first.
Can I pause my Audible membership?
If you’re on the fence about canceling your Audible membership entirely, you can pause it instead. This lets you keep all of your credits. Also, the said workaround is helpful when you’re starting to rack up on membership credits that you don’t see the need for yet. Plus, it’s great for when you need time to actually listen to all the audiobooks you’ve bought.
To pause your Audible membership, proceed with these steps:
Sign into your Audible account by going to the Audible website.
Press the arrow icon adjacent to the account name, and select Account Details.
Look for the “Membership details” section. At the bottom of this section, click on the “Pause membership” option.
Photo from Audible
You won’t have to pay the membership fee for as long as your Audible membership is paused, but you also won’t receive credits during that period. Once your subscription restarts, you’ll once again receive membership credits and pay the monthly fee. Keep in mind that you can only put your subscription on hold once every 12 months. Also, you can only do so for up to three months.
Can I reactivate my Audible membership and continue where I left off?
If you’ve put your Audible membership on pause, you can reactivate it even before it’s set to resume. When you do, you’ll start receiving your membership credits again. Your past credits also remain intact.
To reactivate your Audible membership, do the following:
Launch the Audible website on your browser. Log in using your Amazon account credentials.
Head over to the Reactivate Page.
On the Reactivate Screen, select Yes.
Photo from Audible
On the next page, you’ll see a message confirming that you have reactivated your membership.
Photo from Audible